Warranty Policy

At Tech Diversity, we are committed to providing high-quality products. This Warranty Policy outlines the terms and conditions for warranty coverage on products purchased from our website.

Warranty Coverage

• Warranty is applicable only for products that explicitly mention warranty support
• Coverage includes manufacturing defects and hardware faults
• Warranty duration varies by product (e.g., 3 months, 6 months, 1 year) and will be mentioned on the product page or invoice

What is Covered

• Manufacturing defects
• Hardware malfunction under normal use
• Non-functional components upon delivery (DOA – Dead on Arrival)

What is NOT Covered

Warranty does not cover:

• Physical damage (drops, cracks, burns, liquid damage)
• Improper use, misuse, or negligence
• Unauthorized repairs or modifications
• Normal wear and tear (e.g., battery degradation, cosmetic damage)
• Accessories such as cables, adapters, or packaging unless specified

Warranty Claim Process

To claim warranty:

1. Contact our support team with:
   • Order ID / Invoice
   • Product details
   • Description of the issue
2. Provide photo/video proof if required
3. Our team will verify and guide you with the next steps

Service Options

Depending on the issue, we may offer:

• Repair service
• Replacement (if repair is not possible)
• Store credit (in special cases)

Warranty Conditions

• Product must be returned with original packaging (if required)
• Serial number or warranty sticker must be intact
• Warranty is non-transferable

Shipping for Warranty

• Customers may need to bear shipping costs for warranty claims
• If the issue is confirmed as a manufacturing defect, we may cover return shipping

Brand Warranty vs Store Warranty

• Some products come with official brand warranty (claimed via authorized service centers)
• Others may have Tech Diversity store warranty

Limitation of Liability

Tech Diversity is not responsible for:

• Data loss during repair or replacement
• Indirect or incidental damages

Policy Updates

We reserve the right to update this Warranty Policy at any time. Changes will be effective immediately upon posting.

Contact Support

For warranty claims or questions, please contact our customer support team at +880 9611 900 886 or email info@techdiversitybd.com.