Refund and Returns Policy
Last updated: 2024-01-15
At Tech Diversity, we prioritize customer satisfaction and ensure fair handling of all product-related concerns. The following terms outline our policies regarding damaged products, replacements, warranty eligibility, and pre-order conditions.
Damaged Product at Delivery
If a product is found to be damaged at the time of delivery or handover:
- Customers are eligible for either a full refund or a replacement with a new product
- The resolution will be completed within 7–10 working days
Customer-Caused Damage
If the product is damaged after delivery due to customer handling:
- The product will not be eligible for warranty or replacement
- Any repair or service will be considered out of warranty
Unauthorized Modification
If the product is altered, modified, or tampered with in any way:
- The warranty claim will be void immediately
- No replacement or repair support will be provided under warranty
Replacement Warranty (Within 7–10 Days)
If a product develops issues within 7–10 working days of purchase:
- Customers will receive a replacement warranty
- Our team will first attempt to diagnose and resolve the issue
- If the issue cannot be fixed, the product will be replaced with a new unit
Issue Reporting Timeline
- Customers must report any product issues within the specified 7–10 working day period
- Late claims may not be eligible for replacement
Pre-Order Policy (Customer Delay)
For pre-order products:
- If a customer fails to receive or collect the product within 60 days, the issue will be resolved through mutual discussion
- We always aim to provide the best possible solution while prioritizing customer satisfaction
Pre-Order Policy (Company Delay)
If Tech Diversity is unable to deliver a pre-order product within 60 days:
- The customer will be eligible for a full refund
Resolution Priority
All customer concerns are handled with high priority, ensuring quick and fair resolutions.
Refund Process
Refunds are processed through the original payment method:
- Bank transfers: 5–7 working days
- Mobile banking (bKash/Nagad): 3–5 working days
- Card payments: 7–10 working days (subject to bank processing)
Contact Us
For refund and returns inquiries, please contact us at info@techdiversitybd.com or call +880 9611 900 886.