After Sales Policy

At Tech Diversity, we are committed to providing reliable after-sales support to ensure a smooth and satisfying customer experience. Our service includes assistance with product issues, warranty claims, technical support, and general inquiries after purchase.

Service Coverage

Our after-sales service includes:

• Product troubleshooting and technical guidance
• Warranty claim assistance
• Repair and replacement support
• Order-related issue resolution
• Guidance on product usage and maintenance

Support Channels

Customers can reach our support team through:

• 📧 Email support
• 📞 Phone/Hotline
• 💬 Social media or live chat (if available)

Our support team will respond within 24–48 hours (business days).

Warranty Support

• Products under warranty are eligible for free repair or replacement (as per warranty terms)
• Customers must provide invoice/order ID for verification
• Warranty service follows the conditions outlined in our Warranty Policy

Repair Service

• If a product is outside warranty, we may still offer paid repair services
• Repair charges will depend on the issue and parts required
• Customers will be informed before proceeding with any paid service

Replacement Support

• Replacement is applicable for eligible cases (defective or incorrect products)
• Subject to stock availability
• Processed after inspection and approval

Service Timeline

• Initial response: 24–48 hours
• Inspection & verification: 2–5 working days
• Repair or replacement: 5–10 working days (depending on product type)

Customer Responsibilities

To ensure smooth service, customers must:

• Provide accurate issue details
• Share necessary proof (photos/videos if required)
• Use the product as per guidelines
• Avoid unauthorized repairs or modifications

Service Limitations

After-sales service will not cover:

• Physical or accidental damage caused by the user
• Damage due to misuse, improper handling, or unauthorized modification
• Normal wear and tear

Shipping for Service

• Customers may need to send products to our service point
• Shipping cost policy:
  • Covered by Tech Diversity (if defect is confirmed)
  • Paid by customer (if not covered under warranty)

Customer Satisfaction Commitment

We prioritize customer satisfaction and aim to resolve all issues efficiently and fairly. Each case is handled with care to ensure the best possible outcome.

Policy Updates

Tech Diversity reserves the right to update or modify this policy at any time. Continued use of our services indicates acceptance of these terms.